Everything you need to know about how we work, what we collect, and how we handle your project.
Last updated: May 2026
This Privacy Policy describes how Finn & Cleo Studio ("we", "us", or "our") collects, uses, and protects your personal information when you visit finncleo.studio, make an enquiry, or commission us to produce content on your behalf.
We may collect the following personal information:
We use the information collected to:
We will only send you marketing or follow-up emails if you have given your consent. You can withdraw consent at any time by contacting us at bookings@finncleo.studio.
This website may use cookies or similar technologies for functionality and analytics purposes. You can disable cookies in your browser settings at any time.
We never sell your data. Information may be shared only with trusted service providers necessary to deliver our services, including:
We retain your data only for as long as necessary to fulfil your project and meet our legal obligations, including HMRC record-keeping requirements.
Under UK GDPR and the Data Protection Act 2018, you have the right to access, correct, or request deletion of the personal data we hold about you. You may also object to or restrict certain processing. To exercise any of these rights, contact us using the details below.
Last updated: May 2026
Welcome to finncleo.studio, operated by Finn & Cleo Studio ("we", "us", or "our"). By contacting us to book a project or by proceeding with payment, you agree to the following terms.
Finn & Cleo Studio produces AI-voiced short-form video and audio content for businesses and brands. All services are provided as outlined in our current package descriptions on this website. We reserve the right to update our packages and pricing at any time; the terms applicable to your project are those confirmed at the time of booking.
Once your project scope and package are confirmed, a secure Stripe payment link is sent for full payment. Production begins after payment is received. We do not offer payment plans unless agreed in writing in advance. Retainer arrangements are invoiced and agreed separately.
All retainer plans require a minimum commitment of two months. Cancellation requests received before the two month minimum has been completed will take effect at the end of the second month. After the minimum term, cancellations can be made at any time with 30 days notice.
You will be asked to share a brief as part of your initial enquiry, including your project details, brand assets, and any references. This allows us to confirm the scope, format, and package before a payment link is issued. Production cannot begin until payment is received and all required assets are confirmed. Delays in supplying assets may affect your delivery timeline.
You confirm that you own or have the right to use any assets, copy, or intellectual property you supply to us. Finn & Cleo Studio accepts no liability for infringement arising from client-supplied material.
For services where we provide a script, one draft script and one script revision are included before production. Once the script is approved by you in writing (by email or via our process), the content is locked and production begins. After script approval, no further changes to the script, voiceover, key messaging, or core structure of the content are included within the original fee.
For services where you supply the script (such as audio‑only orders using the online form), you are responsible for providing a final, proof‑read script. We may correct obvious spelling or formatting errors at our discretion, but the script you submit is treated as approved and ready for production.
Script approval is the point at which production formally commences. By approving the script (or submitting your own script for production), you acknowledge that the service has begun and accept the terms of our Refund Policy accordingly.
Each video delivery includes one round of consolidated minor editorial revisions for that deliverable. "Minor editorial revisions" mean small timing adjustments, on‑screen text or caption changes, and music or basic audio tweaks that do not alter the approved script, voiceover performance, overall structure, or duration in a material way.
All revision notes for a given video must be submitted within 5 business days of the file being sent to you. Requests received after this period, or requests that involve new scenes, changes to the approved script or voice direction, a different creative concept, or other significant alterations, will be treated as a change of scope and may be quoted and billed as additional work or as a new project.
For audio‑only services where you supply the script, the recording is created based on the script and directions you provide at the time of ordering. Script writing or rewriting is not included unless specifically purchased as an add‑on.
Each audio delivery includes one round of consolidated minor audio revisions for that deliverable. "Minor audio revisions" mean corrections of mispronunciations, subtle timing or pause adjustments, and basic volume or noise adjustments that do not require a full re‑record or a different script or style.
All revision notes for a given audio file must be submitted within 5 business days of the file being sent to you. Requests received after this period, or requests that involve a new or substantially changed script, a different voice style or direction, or a complete re‑record, will be treated as a change of scope and may be quoted and billed as additional work or as a new project.
Final video files are delivered as MP4 files. Final audio files are delivered as MP3 files, or WAV and MP3 for Audio Pro orders. All files are delivered via a private download link, active for 14 days from the date of delivery. Clients are solely responsible for downloading and backing up their files within this window.
Single video orders are typically delivered within up to 5 business days once final wording and project details are confirmed. Single audio orders are typically delivered within up to 2 business days once final wording and project details are confirmed.
Orders that include add-ons, multiple pieces, or retainer work are scheduled separately and delivery timing is confirmed at booking stage based on scope and production capacity.
These are production targets, not guaranteed contractual deadlines. We will communicate promptly if any delay is anticipated.
Upon receipt of full payment, you are granted a non-exclusive, perpetual licence to use the final delivered video and audio content across your own channels, website, and paid advertising. You may not resell the content as a product in its own right or claim the production as your own original work.
Finn & Cleo Studio retains the right to feature completed video and audio work in its portfolio, showreel, and promotional materials unless you request otherwise in writing before production begins. We will always credit the work as produced by Finn & Cleo Studio.
We are not responsible for any indirect loss, loss of revenue, or consequential damage arising from the use or non-use of delivered content. All content is provided in good faith based on the information and assets supplied by the client. Our total liability is limited to the value of the project fee paid.
This website may contain links to third-party sites for reference. We are not responsible for the content, accuracy, or policies of any linked external sites.
These terms are governed by the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Last updated: May 2026
Please read this policy carefully before confirming your booking. Because our work involves a scripting and production process that begins promptly upon payment, our refund terms reflect where in that process a cancellation occurs.
If you need to cancel after payment but before production has begun, please contact us as soon as possible at bookings@finncleo.studio.
A £75 administration charge will be deducted from any eligible refund to cover processing and preparation costs.
This is the only stage at which a refund may be considered.
Once production has begun, no refund is available. At this point, voiceover recording, visual production, editing, or other agreed production work is underway and cannot be undone.
By proceeding with the service, you agree that work may begin before any statutory cooling-off period expires once your project has been reviewed, confirmed, and booked in.
We do not offer refunds for:
If you experience a technical problem with your delivered files (such as a corrupted file, missing component, or broken download link) — please contact us at bookings@finncleo.studio within 7 days of delivery. We will resolve the issue or re-deliver the files as quickly as possible at no additional charge.
For ongoing monthly retainer arrangements:
Nothing in this policy limits or excludes your statutory rights under UK consumer law where those rights cannot be legally excluded. If you believe you have a statutory right to a remedy that falls outside the terms above, please contact us and we will consider your request in good faith.
For alternative dispute resolution, you may contact the Chartered Trading Standards Institute or use the EU Online Dispute Resolution platform if applicable.
For any refund or cancellation queries, please email us with your booking reference and a brief description of the situation. We aim to respond within 2 working days.
Last updated: May 2026
The Debut Audio and Debut Studio packages are introductory-rate offerings with specific eligibility and usage conditions. By booking a Debut package, you agree to all terms in our standard Terms of Service and Refund Policy, as well as the additional conditions below.
Debut packages are available to first-time Finn & Cleo Studio clients only. One Debut package may be purchased per brand or company. Repeat bookings under the same brand name, trading name, or related entity are not eligible for Debut pricing. We reserve the right to decline or cancel a Debut booking if eligibility cannot be confirmed.
Debut Audio delivers up to 30 seconds of finished voiceover as an MP3 file. One voice (Finn or Cleo) per order. One revision round is included, limited to minor audio corrections (mispronunciations, small timing or volume adjustments). A full re-record or script change is not included and will be treated as a new project. Standard delivery is 2 business days from payment confirmation.
Debut Studio delivers up to 30 seconds of finished video as a vertical 9:16 (1080p) MP4 file, formatted for Reels, Shorts, and TikTok. One voice (Finn or Cleo). One revision round is included, limited to minor editorial changes (timing, on-screen text, basic audio tweaks) that do not alter the approved script, voiceover, or overall structure. Standard turnaround is 5 business days from payment confirmation.
Payment in full is required before production begins. Once payment is confirmed and the script has been received, production starts and no refund is available. Please refer to our Refund Policy for full details.
Upon receipt of full payment, you are granted a non-exclusive, perpetual licence to use the delivered Debut content across your own channels, website, and paid advertising. The same usage restrictions as all other Finn & Cleo Studio packages apply: you may not resell the content as a product in its own right or claim the production as your own original work.